Case Studies Salesforce–DEX Reporting Integration for Gender and Disaster Australia
Gender and Disaster Australia (GADAus) engaged the team to customise Salesforce to support the end to end management of their training programs, including attendance tracking, evaluation data, and compliance reporting to the Australian Government’s Data Exchange (DEX) portal.
The Challenge
GADAus required a solution that could accurately capture complex training data and translate it into DEX compliant reporting, without disrupting established business processes.
The organisation needed clarity, reliability, and confidence in navigating both Salesforce configuration and government reporting requirements, within tight budget and time constraints.
The Solution
turnKeyRM Consulting worked closely with the GADAus team to understand the structure and nuances of their programs.
Salesforce was tailored to reflect GADAus’ real world workflows, while enabling efficient, sustainable reporting through the Department of Social Services’ DEX portal. Throughout the engagement, the team explained technical concepts in clear, accessible terms and acted as trusted technical advisers, guiding GADAus through new recording and reporting processes.
The Outcome
The resulting solution streamlined data capture, improved reporting efficiency, and reduced compliance risk.
GADAus now has a sustainable, auditable reporting capability embedded directly within Salesforce, supported by a system that aligns with both organisational needs and government requirements. Real time troubleshooting, responsive support, and practical guidance ensured a smooth implementation experience.
Client Feedback
“We feel very fortunate to have partnered with a team who have been generous with their time and knowledge, worked within our budget constraints, and acted as our technical experts and ‘interpreters’ throughout the project. The turnKeyRM team delivered an outstanding solution for GADAus, and we would not hesitate to recommend them to any organisation seeking skilled, professional, responsive and knowledgeable technical partners.”– Gender and Disaster Australia
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